Shipping policy

Where we ship and what it costs

We ship across the United States.

• Orders over $119.99 — free shipping.
• Orders of $119.99 or less — $4.99 Priority & Insured Shipping, calculated at checkout.

The exact shipping charge is always shown at checkout before you pay. That figure is the one that applies to your order.

How long delivery takes

7–12 business days from the day you place your order.

That window includes processing. Orders are picked and dispatched within 1–2 business days, and the parcel is in transit for the rest of it. Orders placed on weekends or public holidays begin processing the next business day, so a Friday evening order effectively starts on Monday.

You’ll get a confirmation email when you order, and a second email with tracking as soon as your parcel is scanned by the carrier.

These are estimates, not guarantees. Weather, carrier backlogs, peak periods and local delivery conditions are outside our control. Delivery timing is not on its own a basis for a refund once an order has shipped — but if your order passes 12 business days with no movement, email us and we’ll chase the carrier for you.

Tracking

Every order ships tracked and insured. Tracking can take up to 48 hours to show its first movement — that gap is normal and does not mean your parcel is lost.

Delivery addresses

Please check your address carefully at checkout. We ship to the address exactly as entered.

If an address is incomplete or incorrect and the parcel is returned to us, we’ll reship it once you cover the reshipping cost. If it is lost because of an incorrect address, we’re not able to refund or replace it.

Need to change an address? Email hello@celani.us within 2 hours of ordering and we’ll almost always catch it before dispatch.

Parcels marked delivered

Once a carrier records a parcel as delivered to your address, the order is complete on our side.

If it’s marked delivered and you don’t have it, email us within 7 days and we’ll help you open a carrier trace. Please also check with your household and neighbours and look for a safe-drop location first — the large majority turn up within 48 hours.

Because every order ships insured, confirmed carrier losses are covered. Parcels confirmed delivered but taken after delivery are not something we’re able to refund or replace.

Damaged in transit

Email hello@celani.us within 7 days of delivery with photos of the item and the outer box. That window matters — carriers won’t accept an insurance claim after it closes.

Damaged orders are replaced or refunded in full, including shipping both ways. You won’t pay anything.

Refused and undeliverable parcels

If a parcel is refused at the door or goes unclaimed and comes back to us, we’ll refund the product price once it arrives, less the original shipping cost and the return carriage. To return an order properly, use the process in our Refund Policy instead — it costs you less.

Missing items

Every order includes the Celani Odor Gun™, its enzyme solution bottles, and the three included extras — refill cartridges, activated charcoal bags and the portable ozone plug-in. If anything is missing from your box, email us within 7 days of delivery and we’ll send it out.

Returns

Shipping charges are not refunded except where an order arrives defective, damaged or incorrect. Full return terms are in our Refund Policy.

Questions

hello@celani.us — a real person reads every message, usually the same day.

Celani